Where is boarding located?

We offer two locations for boarding. Our home-style boarding is located at Melissa's home in Northwest Austin, 78727, and at Jenna's home in Southeast Austin, 78744 - on the way to the airport! Both homes have large backyards and privacy fences

 

What is included in boarding?

Feeding, fresh water, medication administration, several enriching backyard outings, daily food enrichments, daily walk, and lots of love (cuddling is desired). 

 

What time is check-in and check-out for boarding/housesitting?

Drop off and pick up is at 1pm. We are happy to care for your dog(s) outside of these times, an additional fee of $75/1 dog and $125/2+ dogs will be charged for early drop-off or late pick-up. 

 

How do I schedule an evaluation?

Use the link to our customer portal to complete the following steps: 

1. Send vaccine/titer records to hello@sunflowerdogcare.com to be manually reviewed and approved

2. Complete dog profile questions in Gingr

3. Sign Agreements in Gingr

4. Book evaluation in Gingr

 

How do I reserve boarding/housesitting?

• Provide up-to-date vaccine records or titer test verification for Rabies and Distemper/Parvo to hello@sunflowerdogcare.com

• Complete a successful one-hour evaluation at one of our homes or yours (depending upon services requested)

• Pay a 50% deposit (all payments can be made to Venmo @sunflowerdogcare)

• Schedule your Boarding/Housesitting reservation in Gingr (Customer Portal)

 

How can I pay? 

Venmo @sunflowerdogcare is the best way to pay. There is an option to add a tip prior to checkout.

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If you do not have Venmo, please email us at hello@sunflowerdogcare.com to discuss other payment options. 

 

What are your holiday rates?

The holiday rate is an additional $50 per night for days leading up to and following major holidays, including Spring Break, Fourth of July, Thanksgiving, Christmas, and New Years. 

 

What is your cancellation policy?

A full refund will be provided with two weeks notice before a stay and four weeks notice before a major holiday.
 

What should I bring for boarding?

Food, medication/supplements, treats, chews, blanket and/or bed, favorite toy(s), collar, and/or harness. We will provide bowls and more enrichment. 

 

What can I add on to boarding and house-sitting to enhance my dog’s experience?

You can add many different services to tailor your dog’s experience to your needs. Services that you can add include: positive training, walks, sessions, bath, transportation, errands, and more! 

 

Gingr Customer Portal

Why aren't my vaccine records uploading/verifying?

It may seem like your upload did not work, however it likely did. If  you are uploading it yourself, please be patient while we manually verify your records and update the system within 24-48 business hours. Email us at hello@sunflowerdogcare.com if you have questions.

 

How do I schedule boarding/housesitting?

Step 1: Login to Gingr

Step 2: Select Book​